The global cloud information technology service management (ITSM) market size is forecasted to grow from an estimated value of $4.4 billion in 2019 to $10.4 billion by 2024. The ITSM market is made of solutions service portfolio management, problem and incident management, service desk software, and analytical tools to ensure IT services can be used towards real business applications. Cloud solutions can lower the cost of delivering business-enabling IT services.
Key players in this market include:
Atlassian specifies their major offering areas as Plan, Track and Support, Collaborate, Code, Build and Ship, Identity and Security.
Axios Systems specifies their major offering areas as IT Service Management, Digital Workplace, Service Desk Software, IT Operations Management, IT Asset Management, Automation, Security, IT Business Management, Supply Chain, Planning and Design, and Governance.
BMC specifies their major offering areas as Multi-Cloud Management, Security & Compliance, AI & Machine Learning, IT Optimization, Automation & DevOps, and Service Management Excellence.
CA Technologies specifies their major offering areas as Storage and Systems, SOCs, Optical Products, Mainframe, and Enterprise Software.
Cherwell Software specifies their major offering areas as IT Service Management, IT Asset Management, Enterprise Service Management, Facilities Management, HR Service Management, Project and Portfolio Management, Security Management, and Industry Solutions.
Easyvista specifies their major offering areas as IT Service Management, IT Asset Management, IT Financial Management, Self-Service-Portals, Intelligent Knowledge Management, ITIL Process, Request Management, and Reporting.
IBM specifies their major offering areas as Analytics, Automation, Blockchain, Cloud Services, Internet of Things, IT Infrastructure, Mobile, Security, Supply Chain, Talent, Watson, Watson Health, IT Infrastructure, IT Management, and Software Development.
Ivanti specifies their major offering areas as Security, It Asset Management, IT Service Management, Supply Chain, Identity Management, Endpoint and Workplace Management, and Reporting and Analytics.
Servicenow specifies their major offering area as IT Services Management, IT Operations Management, IT Business Management, Software Asset Management, Security Operations, Governance, Risk, and Compliance, Customer Service Management, and HR Service Delivery.